This Refund & Cancellation Policy governs the rescheduling and cancellation of bookings and the handling of refunds. It forms part of the agreement between Awesome Media and the Client and is to be read with the Booking & Payment Policy (Document 9) and the applicable service agreement.
3.1Advance payments
- (a)A booking for The 60 or Brand Session is confirmed only on receipt of the Booking Advance of one thousand rupees (₹1,000). A booking for Tailored Production is confirmed only on receipt of the Production Deposit of fifty per cent (50%) of the quoted Fee.
- (b)The Booking Advance and the Production Deposit are charged to reserve the Client's date and slot, to decline other work for that slot, and to cover initial administrative, pre-production, and committed costs. Each is non-refundable, except where a refund is required by law or is expressly provided in this Policy. Each reflects a genuine and reasonable pre-estimate of the loss and costs incurred when a confirmed booking is reserved and then not used, having regard, in the case of the Production Deposit, to the greater costs and commitments involved in a bespoke production.
3.2Rescheduling
The Client may reschedule a confirmed shoot once, without additional charge, provided the Client notifies Awesome Media at least two (2) hours before the scheduled shoot start time, and subject to availability on the proposed new date and time. Repeated rescheduling, or rescheduling that cannot be accommodated within a reasonable period, may be treated as a cancellation.
3.3Late rescheduling and cancellation
A request to reschedule or cancel made less than two (2) hours before the scheduled shoot start time may, at Awesome Media's reasonable discretion, be treated as a cancellation, in which case the Booking Advance or Production Deposit is forfeited under Clause 3.1 and Awesome Media is not obliged to carry out the shoot.
3.4Cancellation by the Client
If the Client cancels a confirmed booking at any time:
- (a)the Booking Advance or Production Deposit is non-refundable and will be retained; and
- (b)any amount paid beyond the Booking Advance or Production Deposit for Services not yet performed will be refunded after deducting that non-refundable amount and any reasonable third-party costs or committed expenses already incurred for the project.
As the balance of the Fees is generally payable only before final delivery (see Document 9), in most cases no amount beyond the applicable non-refundable advance will have been paid at the point of cancellation.
3.5Postponement or cancellation due to Force Majeure or weather
Where a shoot cannot proceed because of a Force Majeure Event (as defined in Clause 4.15) or because of weather conditions falling within Clause 5.7:
- (a)both parties will first seek in good faith to reschedule the shoot to a mutually convenient date at no additional booking charge;
- (b)if rescheduling is not reasonably possible within a reasonable period, either party may cancel the affected booking; and
- (c)on such a cancellation, Awesome Media will refund any amount paid for Services not yet performed, and, acting reasonably and fairly, may retain only the Booking Advance or Production Deposit and any reasonable non-recoverable third-party costs already committed for the project.
3.6Cancellation by Awesome Media
If, for reasons attributable to Awesome Media, we are unable to perform a confirmed shoot and cannot offer a mutually acceptable alternative date, we will refund all amounts paid for that booking, including the Booking Advance or Production Deposit.
3.7Completed shoots and Deliverables
Once a shoot has been completed and editing has begun or a Deliverable has been delivered, the Services for that shoot are treated as performed, and the Fees for those Services are non-refundable, save for any right the Client may have under applicable law in respect of a deficiency in service. A difference in personal creative preference does not constitute a deficiency in service (see Clauses 4.6 and 5.3).
3.8How to request a reschedule, cancellation, or refund
Requests must be made in writing to dhanushyadaavc@gmail.com or to +91 8618224560 (WhatsApp), stating the Client's name, booking date, and reason. Approved refunds will be processed to the original payment method within seven (7) days.
3.9Statutory rights
Nothing in this Policy limits any right the Client may have as a consumer under the Consumer Protection Act, 2019, including in respect of any deficiency in the Services.