This Booking & Payment Policy governs how bookings are made and how payment is handled. It forms part of the agreement between Awesome Media and the Client and is to be read with the Refund & Cancellation Policy (Document 3) and the applicable service agreement. Capitalised terms have the meanings given in Clause 4.1.
9.1How to book
- (a)The Client sends an enquiry by WhatsApp, email, or social media with the date, time, venue, and service or package required.
- (b)The Agency confirms availability and the Fee, and, for Tailored Production, issues a written Quotation.
- (c)The booking is confirmed only on receipt of the applicable advance under Clause 9.2. Until that advance is received, the date and slot are not reserved.
9.2Payment structure
- (a)Booking Advance (The 60 and Brand Session): ₹1,000, payable to confirm the booking. This amount is non-refundable except as stated in the Refund & Cancellation Policy.
- (b)Production Deposit (Tailored Production): fifty per cent (50%) of the quoted Fee, payable to confirm the booking. This amount is non-refundable except as stated in the Refund & Cancellation Policy.
- (c)Balance: the remaining Fee, including any additional-time charges under Clauses 5.4, 6.2, 7.2, and 8.3 and applicable taxes, is payable in full before the final Deliverable is released.
- (d)No Deliverable, including any edited reel, shall be released until full payment has been received.
9.3Additional shooting time
Additional shooting time requested on the day, where the Agency can accommodate it, is charged at ₹1,000 for every additional thirty (30) minutes or part thereof, and is added to the balance. Waiting time arising from the Client's late arrival is governed by Clause 5.5.
9.4Payment methods
The Agency accepts payment by UPI and bank transfer (NEFT/IMPS). Payment is made directly to the Agency; the Agency does not operate a third-party payment gateway. The Client must follow the payment instructions provided and must not share sensitive financial credentials, such as PINs or passwords, with the Agency.
9.5Taxes
All Fees are exclusive of applicable taxes. Where any tax, including GST, becomes chargeable, it shall be added and charged in addition where the Agency is required by law to do so.
9.6Invoices and receipts
The Agency will provide a payment confirmation or invoice for amounts received on request. The Client should retain these for its records.
9.7Late payment and payment default
- (a)The Agency may withhold delivery of any Deliverable until full payment is received.
- (b)Where any undisputed amount remains unpaid beyond its due date, the Agency may charge simple interest at one and one-half per cent (1.5%) per month, or the highest rate permitted by law if lower, on the overdue amount, and may recover reasonable costs of collection.
- (c)Continued non-payment is a material breach and may result in suspension or cancellation of the Services, with amounts already paid for Services performed being retained, in accordance with Clause 4.14.
9.8Chargebacks and disputed payments
Where the Client believes a payment is incorrect, the Client shall contact the Agency first at dhanushyadaavc@gmail.com or +91 8618224560 (WhatsApp) so that the matter may be resolved. Raising a chargeback without first contacting the Agency may delay the project and delivery.
9.9Currency
All amounts are in Indian Rupees (₹) unless otherwise stated.